The ISP industry has been selling the public (and government) on the benefits of ‘superfast’ broadband. This was a good approach, as historically more quantity did mean better quality. That relationship is now breaking down. A lot of capital is being squandered on delivering substandard experiences.
My colleague Peter Thompson, CTO of Predictable Network Solutions Ltd, gave a presentation on ‘superfit’ broadband. This approach focuses on the delivered customer experience, rather than on technology inputs. I have now uploaded that presentation to SlideShare. Please click on the image below to view.
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