All business is founded on trusted and trusting relationships. In order for us to thrive and live in harmony, we need to lovingly orientate ourselves.

I attended a seminar on Open Banking this morning hosted by Ctrl-Shift. Several seemingly stable industries share similar structural contradictions.

I am pleased to announce four new ways in which to become a supporter of my work via Patreon, each of which offers you something of value in return.

The art of computer programming needs to put human concerns front & centre. That means software engineering needs to be reformed around new questions.

Amazon has, to nobody’s surprise, turned Alexa into the universal speaker phone. Telcos should be ashamed of their lack of relevant access products.

Over three decades of using email I have picked up a few useful habits that are worth sharing.

The core of the telecoms industry has an economic and technical disconnect between user value and network economics. The underlying issue is a misplaced priority of quantity over quality. The first step to fixing the disconnect is to become aware of it.

The path to “lean” operation is one that delivers both better customer outcomes and lower costs. The general principles are no secret, yet they have not been translated to the specific nature of telecoms networks, and hence are not yet adopted in our industry.

The telecoms industry is like the vinyl record or CD, a much-loved format that is reaching the end of its life. We are about to see it become subsumed into a wider distributed computing, communications and commerce industry.