Why does that broadband industry, supposedly a “high technology” one, lag behind old and largely defunct industries that now have reach the “museum piece” stage?

When you plug into a broadband socket, what you are accessing is a distributed computing service that supplies information exchange. What is the service description and interface definition? For inspiration, we can look at the UK power plug.

A significant barrier to progress in telecoms is not network technology, IT systems, or the products on offer. It is pervasive and invisible: the management system in use, and its implied paradigm for quality control.

The recent Internet outages caused by the DDoS attack on Dyn’s infrastructure highlights deep architectural issues that need resolution. Security and performance are intertwined, and both need fundamental upgrades.

The broadband industry is struggling to gain visibility and control over the experience it delivers to customers. How to bridge the ideal into the present reality, and provide a realistic path to upgrade our capability to define and deliver service quality?

To BEREC Board of Regulators Consultation on document BoR (16) 94 Dear Sir/Madam, I am a computer scientist who specialises in network performance. I consult to tier 1 operators, equipment vendors and NRAs. I am also involved in the technical and commercial development of quality-assured broadband services.I have undertaken (in my own time and at my own […]

Everyone is familiar with broadband ‘speed test’ applications. When you have an ISP service quality problem, it is common to grab one of these tools to see if you are getting the service you feel you are entitled to get.

I have been having a number of conversations recently with several clients and colleagues about “semantics”. It’s clear that there is not a lot of clarity on this philosophical subject! Whilst is may be an obscure issue, it is a very important one. Our ideas lead us to take actions, and if we want those […]