“One thing I’ve learned over time is, if you hit a golf ball into water, it won’t float.” – Arnold Palmer I am using an analogy to help you to understand a crucial new idea: the ΔQ calculus. This enables us to “keep score” of the “game” of packet data. So for a moment, if […]

I attended an InterTech LGBT professional event last year on “UX and Gender” at the Skype offices in London. I took some notes from the panel session that I have edited into prose. My apologies if I have mangled any of their ideas in transcription.

Most writing about broadband discusses technology or business issues. For a change, I would like to examine the ethical challenges facing us. My suggestion is that current regulatory and industry approaches are not achieving the best possible outcomes. There are three ways in which we can improve: measure the service given to those who are […]

I have been working on a book (of this title) for some time. Here I present my overall thesis. It’s a first rough draft to force me to order my own thoughts. Your feedback is most welcome.

I am sharing with you a short presentation that addresses common questions that broadband network operators have:

This is third article in a series on Dupl, the first commercial “togetherphone”. You can read the previous description of Dupl and Interview with CEO Tony Kypreos. In this article I would like to offer my evaluation of Dupl, and explain the context in which it sits.

This article follows on from “Introducing Dupl: The ‘Togetherphone’”. Dupl opens up a new avenue in real-time communications, so I’m keen to share insights about it. Here, I interview Founder & CEO Tony Kypreos.

“Simplicity is the ultimate sophistication” – Leonardo da Vinci Dupl is rare case of a profound idea embodied in a new personal communications product. I believe that it is worth picking it out of the crowd and saying “THAT ONE!” Why so? Dupl is an exemplar of the key pattern of “showing and telling”, and […]

My colleagues at the Hypervoice consortium and I, have looked back at the key events of 2014, and picked out the essential highlights.

Value-added voice service platforms I have long been a fan of the work of Voxygen, a London-based design and development company for new personal communications services. Below is an interview with Voxygen’s founder and CEO, Dean Elwood, whom I have known for many years. It captures his experience of helping mobile network operators to advance their […]