The telecoms industry has many bodies who could, in principle, step up and help solve our core “missing units” problem. But who might actually do it?

Users are increasingly demanding that broadband services are fit for purpose. How can regulators respond to this, given the industry’s immaturity?

Blockchain is a distributed application whose longevity depends upon it being scalable. How can we know if we’re betting on a winner? Use ∆Q calculus!

First steps are fateful. Because we have unhelpfully categorised quality, subsequent attempts to engineer it in packet networks have run into trouble.

Why is broadband so unreliable compared to every other utility service we consume? Because it is not scientifically managed! Here is the way forward…

The progress of steam power was dependent on being able to regulate flow via a pressure governor. Networking has yet to learn this lesson.

Jasenka Rapajic has interviewed me on how to apply the lessons from network performance in telecoms to airline networks, and the industry parallels.

Gordon Cook has published Cook Report on Internet since 1992, and runs the (in)famous Architecture and Economics of IP Networks private mailing list.

Are you looking to upgrade your network performance monitoring and customer experience management to high-fidelity measurements? If so, let me know.

I am having fun running around taking measurements of broadband access using high-fidelity ∆Q metrics. Here are a few readings I have recently taken.