When a company like British Airways gets its customer journey wrong and suffers from an identity crisis, there are useful strategy lessons for players in the telecoms industry. In particular, it highlights the nature and challenge of designing a management system with the right methodologies, metrics and mindset. Are your “First Class lunch menus” upside-down […]

I have been interviewed for Irish radio on tech innovation, and you can listen to the podcast.

Specialists in secure and private voice transcription, Copytalk LLC, have commissioned the Hypervoice Consortium to write a paper on the issue of using personal voice assistants in industries with strong compliance needs.

A new technology industry is being born, Wellness as a Service. It represents one of the greatest economic and ethical opportunities of the 21st century. It is also a redefinition of the nature and purpose of computer science.

The Personal Computer revolution is evolving. Having shrunk down into a pocket-sized device we carry all the time and everywhere, it is about to evolve into a fundamentally new thing, the Personal Carer.

The telecoms industry has two fundamental issues whose resolution is a multi-decade business and technology transformation effort. This re-engineering programme turns the current “quantities with quality” model into a “quantities of quality” one. Those who prosper will have to overcome a powerfully entrenched incumbent “bandwidth” paradigm, whereby incentives are initially strongly against investing in the […]

Connecting body, mind and lifestyle This continues the third part of my interview with Lee S Dryburgh, the event founder of the Hyper Wellbeing conference in Silicon Valley on November 14-16.

Video interview of me by Misha Maksin on Hypervoice and the Guardian Avatar

I have spent the day here in Berlin attending my second advisory board meeting for the EU research project reTHINK. I’m chewing over what I learnt about the possible future of the telecoms and cloud industry.

The Future of Everything: Making Sense of the Sensor Revolution from a Telecoms Perspective I gave a talk to a TM Forum workshop in London earlier this year on the “Internet of Everything”. An edited version of the talk has been now been published by the IEEE in their July edition IEEE IoT eNewsletter.