The achievable ‘state of the possible’ in telecoms is a long way ahead the deployed ‘state of the art’. The new science of network performance (i.e. the ∆Q framework) enables a large leap in customer experience and cost.
However, the perception among operators is that only relatively small, incremental improvements are within reach.
This presentation explores the reasons for this ‘perception gap’ between what is seen to be possible, and what we know actually is. It draws on our work at senior levels for tier 1 operators, as well as examples from outside the telecoms industry.
Overcoming this perception gap opens up the possibility of disruptive innovation. Who will seize the opportunity? Incumbents, challengers or new entrants?
Read about the perception gap on SlideShare…
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